Privacy Policy Overview
Your privacy is our priority. Committed to transparency and protection
Introduction to Your Privacy
We are committed to safeguarding your personal information while providing clear, practical content. This policy outlines how we collect, protect, and use your data in compliance with Australian standards.
Your trust matters to us, and we maintain strict privacy protocols. Please read the following to understand your rights and how we manage confidential information responsibly.
Information We Collect
We collect only minimal information necessary to provide our services or respond to your requests in accordance with privacy regulations.
Directly Provided Information
- Contact details you submit through our forms
- Your feedback or messages sent directly to us
- Requests for additional resource support
- Survey responses to improve services
- Any voluntary updates to your profile
Automatically Collected Data
- Technical details such as browser type and device
- Pages viewed and duration on our website
- General location based on IP address
- Cookie preferences and consent status
- Aggregate, non-identifying insights used for improvement
How We Use Your Information
Your data is used solely to enhance site experience, deliver requested resources, respond to queries, and maintain compliance with regulations.
- To reply to support or enquiry requests
- To improve resource relevance and quality
- To tailor communications as needed
- To analyse site usage for improvement
- To detect or prevent technical issues
- To maintain site security and safety
- To comply with legal or regulatory obligations
Your Rights: We uphold your rights under Australian law, ensuring transparency, access, and control over your personal data at all times.
Data Sharing and Disclosure
We do not sell or share your personal information with unaffiliated third parties except as required for site operations or legal compliance.
Services and Providers
Some trusted partners assist in site maintenance, email delivery, or analytics, with access limited to operational needs only.
Fulfilling Legal Obligations
When required, we comply with legal requests from relevant authorities.
Anonymous Analytics and Stats
We use only de-identified data to track and enhance site usage.
Your Rights and Choices
You may access, correct, or delete the information we hold, and can object to uses or request data ported where applicable.
- Request details of your personal information usage
- Correct inaccurate or incomplete information
- Request removal of your information when eligible
- Receive your data in a transferable format
- Object to data use in certain contexts
- Request limits on data processing activities
Contact us for privacy requests or with questions about your data rights by using the details in this policy.
Securing Your Data
We take technical and organisational measures to protect your personal data against misuse or unauthorised access, using secure protocols and strict permissions.
Technical Security Measures
- Encryption of personal information during transfer
- Regular software and infrastructure updates
- Controlled data access for staff
- Secure backups to prevent loss
Organisational Safeguards
- Staff privacy compliance training
- Regular privacy and risk reviews
- Clear internal protocols for handling data
- Vendor security due diligence
Data Retention Practices
We keep personal information only as long as needed for its purpose or as legally required, then securely delete or anonymise it.
- Kept until your account or profile is removed
- Retained for analysis and improvement only
- Messages stored as necessary to respond
- Financial records are legally retained as required
- Consent-driven and can be withdrawn anytime
We review data retention needs regularly and update or remove data as policy evolves.
Transfers Outside Australia
Data may be processed securely outside Australia if operationally required, always under equivalent privacy controls.
- Compliance with international data standards
- Contractual safeguards with service providers
- Assessment of country privacy regulations
- Only essential transfers are permitted
Cookies and Tracking
Helioravexi uses cookies to manage preferences, maintain site security, and measure engagement. Consent is required for tracking cookies.
Cookie Types We Use
- Essential for basic site functions and security
- Help us analyse and improve user experience
- Recall your settings and preferences
- Enable extra features tailored for visitors
Cookies can be managed or removed in your browser settings and via our preferences options.
Updates to This Policy
We may revise our privacy policy periodically. You will find all updates and their effective dates clearly noted here.
- Direct site notifications for major changes
- Updated information on this page
- Summary of key revisions provided
- Prompt action or feedback options offered
Review this page regularly for updates to stay informed.
How to Contact Us
Reach out with privacy questions, rights requests, or feedback at the contact details below.
Helioravexi
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61 7 6226 8967
Email: content@helioravexi.com
Policy last reviewed December 29, 2025
Policy effective from January 1, 2026